Terms & Conditions


Terms & Conditions

Please read these terms and conditions of service and website use carefully, as using or purchasing from our website means you have understood the terms and agree to be bound by them. Any modifications of these terms and conditions will be published on this website. Sotelano/Tango Creations will endeavour to keep our customer informed of any changes by posting a notification on our Homepage. No contract will exist between Sotelano/Tango Creations and a customer until Sotelano/Tango Creations, or one of its suppliers, despatch a Customer’s order. Ownership of these goods will then pass to the customer. Any contracts formed will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales. Sotelano/Tango Creations and the customer irrevocably submit to the exclusive jurisdiction of the English Courts.

Customers are able to purchase our Sotelano/Tango Creations products either via Sotelano/TangoCreations.co.uk or by email at shop@Sotelano/Tangocreations.co.uk. Once an order is placed an email confirmation for the transaction amount will be sent to the registered email address. This is notification that your bank has authorised the transaction. However, this will not guarantee our acceptance of the order. If we accept your order, you will receive an email confirmation once the goods have been despatched. Our system supports Automatic Address Verification (AVS); customer’s billing address details are verified with their acquiring bank. For orders where the customer’s billing address details are either “not supported”, “not checked” or “not matched” with their acquiring bank, Sotelano/Tango Creations reserves the right to manually check the customer\s details before sending out the order. This may delay despatch by up to 84 hours from the published delivery times. Following successful address verification all orders will be despatched according to the published delivery times.

Quoted prices on the Sotelano/Tango Creations site do not include the published postage and packing cost, this will be added at checkout. Prices displayed on the Sotelano/Tango Creations site are in GBP.
Terms of Payment
Payment is required at point of sale. Goods will not be despatched until payment is received and/or unless either a credit card has been verified or postal order / guaranteed cheque has cleared funds. All online/telephone transactions are processed using a secure server. We accept the following methods of payment: Paypal, Visa, MasterCard (via PayPal) and Bank Transfers.

Delivery Dates
Sotelano/Tango Creations uses third party couriers, as such Sotelano/Tango Creations are not able to guarantee delivery dates or lead times. Delivery times start once an order has successfully passed through the verification process.
Returns Procedure
Customers have the right to return an item under the distance selling regulations. This does not apply to any item personalised, made to a customer specification or for use of a personal nature. To return any item, you can e-mail or write Sotelano/Tango Creations within 7 days of delivery of your order, or 14 days from date of purchase (which ever is greater) quoting your order ID. The item must be in its original state and in a re-saleable condition, for reasons of hygiene items of a personal nature i.e. Mugs cannot be returned. Items may be returned to the Sotelano/Tango Creations following our returns procedure, which can be found on the Help page. Any costs incurred in returning the item/s are the responsibility of the customer, although we strongly suggest that a signed for service is used. We will refund within 14 days of your return being received, items returned that are not deemed to be in a re-saleable condition will only receive a 50% refund value. A full refund will be given for items returned to us within this period; items not returned at the customers own cost will have the direct cost of retrieving the item/s deducted from the refund value. If a customer has not notified Sotelano/Tango Creations in writing, within 7 days after delivery, of any defects found the items will be deemed accepted on delivery. Damages, faulty goods, or loss/shortage in transit must be notified to Sotelano/Tango Creations within 7 days of receipt or expected receipt of order. This does not affect your statutory rights.

Legal Disclaimer
All information, products and other content included in or accessible from this website, are provided on an “as is” and “as available” basis and are subject to change at any time without prior notice. Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, all measurements quoted are approximate and the reproduction of colour is as accurate as photographic and publishing processes will allow. Product descriptions can be changed by Sotelano/Tango Creations at any time. Our highly experienced technicians endeavour to ensure that our site is safe from virus or other infecting programmes, unfortunately we cannot guarantee against these circumstances. We will not be responsible for any losses resulting from your use, or your inability to use the Sotelano/Tango Creations website. The customer will acknowledge that communication by e-mail is unavoidably insecure in limited circumstances. By contacting Sotelano/Tango Creations by e-mail the customer accepts the risk of interception by third parties. We shall not be liable for any loss, expense or damage incurred or suffered in connection with such interception. Sotelano/Tango Creations assumes no responsibility for the contents of any other linked websites and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available via hyper-linked sites.

Sotelano/Tango Creations does not view or accept any responsibility for any site advertisers, affiliates or links. Customers must contact the third party directly.

Copyright and Restrictions of Use on the Website
Reproduction of any part of the Sotelano/Tango Creations site for any purpose excluding the sole purpose of ordering, without the prior written permission of Sotelano/Tango Creations is strictly prohibited. The Sotelano/Tango Creations logo is copyright by Martin Sotelano. Other product and company names featured on this site may also be the copyright, trademarks or registered trademarks of their owners. This website is for personal and non-commercial use. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

Breach of these Terms
Sotelano/Tango Creations reserve the right, in the event of a customer being in breach of any of these conditions, to refuse access to the Sotelano/Tango Creations site and service until such time that these breaches have been rectified.

Limitation of Liability
Sotelano/Tango Creations shall not be liable for any loss or damage sustained or incurred by the Customer or any Third Party unless it is caused by the negligence or wilful misconduct of Sotelano/Tango Creations employees and then only to the extent not excluded by our Terms & Conditions. This does not affect your statutory rights.

Statutory Rights
The Sotelano/Tango Creations terms and conditions of sale do not affect your statutory rights, and if any term of the Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Agreement and the remainder of the provisions in question shall not be affected.

Sotelano/Tango Creations takes the privacy of our Customers seriously. Please read our Privacy Policy to fully understand our practices.