Privacy & Cookies

Privacy & Cookies

What is the Sotelano/Tango Creations Privacy Policy?

The privacy of our customers is very important to us and we are fully committed to protecting any personal details that are entered onto our site. Sotelano/Tango Creations aim to ensure that we act in a transparent, honest and clear way with regards our customers’ privacy. On the 26th May 2011, new rules came into force regarding cookies and their use. These rules require that cookies can only be placed on devices where the user has given their consent. This notice is designed to provide you with more information about how Sotelano/Tango Creations uses cookies and adheres to these rules. For full details please refer below –
What information do we gather, and why?
The personally identifiable information we gather from you when an order is placed with Sotelano/Tango Creations will only be used to help us serve you. It will be used to process your orders and personalise your buying experience on Sotelano/Tango Creations. If you send us an email, we will retain the content of your email and your email address to respond to your message, we ask for your email address in order to send order confirmation and, if opted in, our newsletters. Customers are able to unsubscribe from our emails at any time by using the email address at the bottom of the newsletter. We do not collect any sensitive personal information in line with the Data Protection Act 1998. Personal information will only be held for as long as it is needed for the purpose it was collected. We only allow authorised personnel access to this information and you will not receive junk email, regular mail or unsolicited phone calls as a result of shopping with Sotelano/Tango Creations.
What information do we share?
Information about our Sotelano/Tango Creations customers is a vital part of our business. Sotelano/Tango Creations.com does not sell, trade or rent your personal information to others, but we may choose to do so in the future with trustworthy third parties. We work with other companies to perform functions on our behalf and may be required to share the personal information we learn from you with other parties in the following situations: Fulfilling orders, delivering gifts, sending postal mail and e-mails, processing credit card payments and providing customer services. Such companies will only have access to personal information required to perform these functions. Other companies sometimes ask to market their products and/or services on our site and we sometimes send these offers to our customers on behalf of these other businesses. When this occurs, we do not give that business any of your personal information. Business transfers: We are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in this situation; in the event Sotelano/Tango Creations.com is acquired customer information may be one of these assets. We require all companies we trade with to comply with our privacy policy. We may also release information where required to do so by a legal authority.
Cookies
Sotelano/Tango Creations are totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice. For full details please refer below –
So what are cookies?
Cookies are used on all websites every day. They won’t harm your computer. They are little text files that are automatically stored on your computer when you visit a site – including Sotelano/Tango Creations. There are a lot of websites offering information about cookies.
At Sotelano/Tango Creations we use cookies to keep track on what you have added to your basket and to remember this when you return to the site if you’ve not completed your purchase. To order products on Sotelano/Tango Creations you’ll need to have cookies enabled. If you don’t want cookies enabled then you can still browse the site but you won’t be able to make a purchase. The majority of web browsers have cookies enabled, but you can turn them off should you wish to. We collect encrypted information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order. We do not send random marketing emails to personal email addresses (spam).

The information we hold may include:
Your name
Address
Phone number
Email address
Credit/debit card details
Other information necessary for processing your order

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first. We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request. Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.
Rather than listing data on all the cookies we use or may use in the future you will almost certainly find it quicker and easier to set your web browser to control cookie usage on all the sites you visit. The ICO site shown covers all the details of how to do this. There are a lot of websites offering information and help about cookies, a really good one is www.allaboutcookies.org. If you have a very old browser you may need to bring it up to date to use effective cookie controls.

3rd Party Cookies on Sotelano/Tango Creations.
Sotelano/Tango Creations do work with a number of carefully selected partners who may, at times set cookies during your visit to Sotelano/Tango Creations.com Ltd.
Managing Cookies
Should you wish to remove cookies from your computer for Sotelano/Tango Creations or for any other website then you can do so in your browser settings. Please note however, that if cookies aren’t enabled on your computer then you will NOT be able to shop on Sotelano/Tango Creations. You will be able to browse through the site but won’t actually be able to make a purchase as our checkout is reliant on the use of cookies. To enable/disable cookies on your computer you’ll need to go to the web browser you are using and enable cookies, please follow the instructions found in the Help section of your chosen browser.
To fully utilise all that Sotelano/Tango Creations has to offer and to purchase products on the site you will need to ensure that cookies are enabled on your computer, tablet or smartphone. The cookies we use don’t store any personal information – such as Name, Address or Credit card details. You can choose not to use cookies on Sotelano/Tango Creations by blocking, restricting or deleting cookies from Sotelano/Tango Creations. This can be done in your browser – be it Internet Explorer, Firefox, Google Chrome or any other. Check the Help menu of your browser for instructions on how to change the preferences of your cookies. If you are accessing Sotelano/Tango Creations through a smartphone then you’ll need to check the settings of your handset to change your cookies preferences. Please note however, that if cookies aren’t enabled on your computer then you will not be able to shop on Sotelano/Tango Creations. You will be able to browse through the site but won’t actually be able to make a purchase as our checkout is reliant on the use of cookies.
Social Network Cookies
Sometimes you may like to ‘share’ content from Sotelano/Tango Creations via sites like Facebook, Twitter, Google+ or Pinterest. In doing so you may be sent cookies from these websites. We don’t control the settings on these websites, so you’ll need to check each site individually to ascertain their cookies policy.
Our 3rd parties Cookies Policies
As with most websites, when visiting Sotelano/Tango Creations you may notice that some of the cookies used on the site are not related to Sotelano/Tango Creations.com Ltd. If for example you decide to use the AddThis application to share a product on a social network. This 3rd party application that will take you to your chosen network and Sotelano/Tango Creations.com will not control the use of Cookies on these websites. If you have any issues with the cookies on the 3rd party site then we recommend that you speak to the 3rd party themselves about their cookies usage.
On emails. We may use web beacons to check whether our emails are actually opened and whether any links in them are clicked on. That way we learn not to send you junk. If you choose plain text to download instead of HTML the web beacon is eliminated. And all our emails also give you a total opt-out procedure.
The above has been a simple introduction to cookies, what they are and why we use them. You can find out much more if you wish at http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx

Your consent
By using our website, you have given your consent to the collection and use of this data and agree to abide by our published terms and conditions. If we amend our Privacy Policy or Terms & Conditions we will publish the changes on this site.